Website Policy

Last Updated: 07 May 2021

The HIOW Staff Support Hub is a place where staff and healthcare professionals across Hampshire and the Isle of Wight can access free, safe and confidential support separate from your organisation.

You can look for the support you need in the resources on the website or you can start a conversation by requesting contact from the HIOW Staff Support Hub Team using the website's ‘contact request form’.

This Website Policy describes how we collect and use your personal information when using this website.

What information do we collect from you?

Through our website we will collect personal data such as your first name, surname, email address and the organisation you are from. It is optional to whether you provide a telephone number and request a call back. If you are a manager and are looking for support for your team we will also ask you to let us know the team/shift/organisation you are from.

We will be processing this information with your consent only, under Article 6 of the General Data Protection Act - Lawful basis for processing; 6.1.a. the data subject has given consent to the processing of his or her personal data for one of more specific purposes.

Actively confirming you agree to the terms and conditions of the website and submitting a request for contact, is your consent.

Who might we share your information with?

Once you have consented to share and submit your information via the website contact form, your information will then be shared with the Staff Support Hub team via a secure email and the team can make contact with you.

If you change your mind about being contacted once you have submitted your request please contact us at

How do we process your information?

Our Website and the personal information that you share and submit via the website form sent to us will be stored by Solent Mind (host provider Nasstar ISO Accreditation: ISO 27001:2013 Registration number: ZA261377). We have a contract with Solent Mind to ensure there are robust information security safeguards in place to protect the confidentiality, integrity and availability of your personal confidential information in line with NHS Digital and other Government Standards, the Data Protection Act 2018/ General Data Protection Regulation 2018.

Access to both the website and your personal information is restricted at all times.

All team members of the HIOW Staff Support Hub team will have network login credentials as is appropriate to the task they are performing and are required to adhere to a confidentiality agreement as part of their employment contract with the Staff Support Hub and to comply with the security operating procedures relevant to their method of working. Any breach of these is treated seriously, and could result in disciplinary action, including dismissal.

How long do we keep your information?

Personal information will not be stored within the website itself.

The HIOW Staff Support Hub will only keep your personal details for as long as it is required in order to fulfil the relevant purposes already described in this Website Policy, or as otherwise communicated to you.

How can I access the information you hold about me?

You can ask to see the information we keep about you by emailing us at


Every effort is taken to ensure that the information contained in this website is both accurate and complete.


We cannot guarantee uninterrupted access to this website, or the sites to which it links. We accept no responsibility for any damages arising from the loss of use of this information.

Intellectual property

The names, images and logos identifying HIOW Staff Support Hub belong to the website. Copying our logos and any other third party logos accessed via this website is not permitted without the prior approval of the relevant copyright owner outlined in the specific resource.

Virus protection

We make every effort to check and test material at all stages of production. It is always wise for you to run an anti-virus programme on all material downloaded from the internet. We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system that may occur while using material derived from this website.

Links Policy

It is not necessary to ask permission to link directly to pages hosted on this site. However, we do not permit our pages to be loaded into frames on your site. The pages must load into the user's entire window. You must not use the NHS logo to link to our site without prior permission.


All external links provided on this site are provided for information and convenience only. Southern Health NHS Foundation Trust is not responsible for the contents or reliability of any websites to which this site provides links, and does not necessarily endorse the views expressed within them. Listing should not be taken as endorsement of any kind.

We have no control over the availability of the linked pages.

Revisions and Useful contact numbers

This website will continue to develop in line with the needs of the HIOW Staff Support Hub, and our Website Policy may also change. You should check our website frequently to see recent changes. You can see the date on which the latest version of this Website Policy was posted. Unless stated otherwise, our current Website Policy applies to all personal information created via this website.

The Data Controller, Southern Health NHS Foundation Trust

ICO Registration number is Z8537183.
7 Sterne Road, Tatchbury Mount, Calmore, Southampton, SO40 2RZ
Telephone: 023 8087 4000

Caldicott Guardian, Southern Health NHS Foundation Trust

Dr Mayura Deshpande, 7 Sterne Road, Tatchbury Mount, Calmore, Southampton, SO40 2RZ
Telephone: 02380 874 000

Data Protection Officer, Southern Health NHS Foundation Trust

Heather Mitchell, 7 Sterne Road, Tatchbury Mount, Calmore, Southampton, SO40 2RZ
Telephone: 02380 874 000

Freedom of Information Officer, Southern Health NHS Foundation Trust

6 Sterne Road, Tatchbury Mount, Calmore, Southampton, SO40 2RZ
Telephone: 02380 874 662

Comments, Concerns and Complaints

The team are available to assist you with your comments, concerns and complaints. The team act independently of clinical teams to ensure your concerns are investigated and responded to in an effective and timely manner.
Contact details are: FREEPOST RSJL-JXSX-ATUE

Complaints and Patient Experience Team

5 Sterne Road, Tatchbury Mount, Calmore, Southampton, SO40 2RZ
Telephone: 02380 874 065

To get further advice or report a concern directly to the UK's independent authority you can do this by making contact with:

Information Commissioner's Office

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113


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